Returns & Exchanges
At True Vintage Guitar, we understand the importance of finding the perfect instrument and offer a 48-hour approval period on all vintage guitar and amplifier purchases. If you are not completely satisfied with your instrument, you may initiate a return for a full refund minus shipping costs.
Approval Period Notification
Contact us via email or phone within 48 hours of delivery to notify us of your intent to return the instrument.
Secure Repackaging
Carefully pack the item in its original shipping materials, ensuring all accessories and documentation are included just as they were received.
Insured Shipping
Ship the item back to our shop using a trackable service with full insurance coverage to protect against potential transit damage.
Inspection and Refund
Once our technicians verify the instrument is in its original condition, we will process your refund to the original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing